Privacy Policy

Welcome to MELA. We operate an online event discovery and digital ticket booking platform that allows users to browse upcoming events, concerts, festivals, and activities, and securely purchase admission tickets online. Your privacy and the security of your personal and payment information are extremely important to us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase tickets through our platform.

1. Information We Collect

When you register an account, browse events, or purchase tickets on our platform, we may collect the following categories of personal information:

• Personal Identification Details: Your full name, email address, phone number, and city/location required to issue and deliver your digital event tickets.
• Booking & Ticket Information: Details of the events you book, ticket tiers, quantities, order IDs, and QR code pass validation logs at event venues.
• Payment & Transaction Information: Transaction reference numbers, payment status, and billing confirmation details. Please note that we do not store your credit/debit card numbers, CVV, or banking passwords on our servers.
• Technical & Usage Data: IP address, browser type, device information, and basic session cookies used to maintain login security, prevent fraud, and improve website performance.

2. How We Use Your Information

We process your personal data strictly for legitimate operational purposes, including:

• Processing ticket orders, confirming payments, and delivering digital tickets / QR passes via email or your user dashboard.
• Verifying ticket authenticity and preventing duplicate or unauthorized entry at event gates.
• Sending essential service notifications such as booking confirmations, event schedule updates, or venue changes.
• Providing customer support, resolving payment or booking inquiries, and detecting or preventing fraudulent transactions.
• Complying with applicable local laws, tax regulations, and lawful requests from government or regulatory authorities.

3. Payment Security & Data Protection

All data transmitted between your browser and our platform is protected using industry-standard SSL/TLS encryption. Online payments are processed exclusively through authorized, PCI-DSS compliant third-party payment gateways and banking partners. Access to user records is restricted to authorized personnel only, and we implement strict technical and administrative safeguards against unauthorized access, alteration, or disclosure of your personal data.

4. Sharing of Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Information is shared only when strictly necessary:

• Event Organizers: Limited attendee verification details (such as attendee name, ticket ID, and check-in status) are shared with the respective event organizer solely to manage entry and event security.
• Payment Processors: Necessary transaction details are shared with certified payment gateway providers to complete and verify your ticket payment.
• Legal & Regulatory Compliance: We may disclose information if required to do so by law, court order, or official government regulatory authorities.

5. Cookies & Session Security

Our website uses essential cookies and local storage strictly to keep your session secure, remember your display preferences, and ensure smooth checkout functionality. You can manage or disable cookies through your browser settings, though certain booking features may require session cookies to function properly.

6. Data Retention & Your Privacy Rights

We retain your account and ticket transaction records only for as long as necessary to fulfill your bookings, provide customer support, and satisfy legal or accounting obligations. You have the right to request access to, correction of, or deletion of your personal account details by contacting our support team.

7. Changes to This Policy & Contact Information

We may update this Privacy Policy from time to time to reflect improvements in our platform or changes in legal requirements. Any updates will be published directly on this page. If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us via our Contact Us page or email us at ticketghr@gmail.com.