Refund Policy

At MELA, we strive to provide a seamless ticketing and event discovery experience. Please review our Refund and Ticket Usage Policy carefully before completing any ticket purchase on our platform. By purchasing a ticket, you agree to comply with the terms outlined below.

1. No-Refund Policy on Purchased Tickets

All ticket purchases made through our platform are final and strictly non-refundable once payment has been successfully processed and confirmed. Due to the digital nature of event ticketing, seat allocations, and event planning requirements, we cannot issue refunds, cancellations, or exchanges for change of mind, personal scheduling conflicts, or failure to attend the event.

2. Single-Use Ticket & QR Code Scan Rule

Every ticket purchased generates a secure, unique digital QR code pass assigned to the attendee. Regarding entry and validation:

• Each ticket is valid for one-time entry only at the designated event venue gates.
• Once a ticket's QR code has been scanned and verified by security staff at the entrance, the system automatically marks it as used and invalid.
• A scanned or used ticket cannot be used again, and holders of already-scanned tickets will not be permitted re-entry or secondary admission into the event premises.

3. Ticket Security & Transfer Responsibility

You are solely responsible for keeping your digital ticket and QR pass secure. Do not share your ticket PDF or QR code screenshot publicly on social media. MELA is not responsible for unauthorized entry resulting from lost, stolen, or shared tickets if another party scans your unique code before your arrival at the gate.

4. Contact & Payment Support

If you experience a technical error during payment processing, double-charging, or encounter issues receiving your digital ticket pass, please contact our customer support team immediately through our Contact Us page or email us at ticketghr@gmail.com for prompt assistance.